Refund Policy
Last updated: January 1, 2025
We want you to be completely satisfied with ResumeBuildvia. If you are not satisfied with your purchase, this Refund Policy explains the terms, conditions, and process for requesting a refund.
1Eligibility for Refunds
Refund requests may be considered within 14 days of the original purchase date, provided that you have not downloaded premium resumes, cover letters, or used premium features available through your subscription. Each request is reviewed individually.
2Non-Refundable Purchases
Refunds are generally not available if premium downloads have been used, premium features have been accessed, or the subscription has been substantially utilized. Refunds are also not provided for change of mind after using the service.
3Duplicate or Incorrect Charges
If you were charged more than once for the same subscription or believe you were billed incorrectly, please contact our support team. Verified duplicate or incorrect charges will be refunded as soon as possible.
4Subscription Cancellation
You may cancel your subscription at any time through your account settings. Cancellation prevents future renewals but does not automatically qualify you for a refund. Your subscription will remain active until the end of the current billing period.
5Refund Request Process
To request a refund, please contact our support team with your registered email address, payment confirmation or transaction ID, purchase date, and the reason for your request. Our team will review your request and respond as soon as possible.
6Refund Processing
If your refund request is approved, refunds are typically processed within 5–10 business days. The time required for the refunded amount to appear in your account depends on your payment provider or financial institution.
7Policy Updates
ResumeBuildvia reserves the right to update or modify this Refund Policy at any time. Any changes will be published on this page with an updated effective date. Continued use of our services constitutes acceptance of the updated policy.
8Contact Us
If you have any questions regarding this Refund Policy or would like to request a refund, please contact us at support.resume@buildvia.app. Our support team will be happy to assist you.